I am a PhD candidate at the University of Michigan, Ross School of Business and formerly a pre-doctoral fellow at the Wharton School, University of Pennsylvania. My research focuses on work, workers, and organizing in post-bureaucratic organizations with an emphasis on equity, inclusion, and worker well-being. Specifically, my dissertation focuses on the fastest growing part of the US economy – the on-demand or ‘gig’ economy. Drawing on a twenty-six month ethnography of the largest employer in the gig economy, the ride-hailing industry, I explore the idea of algorithmic work and how it fundamentally reshapes the nature of managerial control. Algorithmic work is how algorithms, organizations, workers, and customers interact in order for workers to successfully coordinate and complete work. In my second study, I hone in on workers’ experiences, examining how career biography and future expectations shape present-day meaning of work and work trajectories and ultimately, thrive outside of traditional organizations.
I am a field researcher. My methodological expertise is qualitative methods, especially ethnography and content analysis, especially of social media, as well as experience-sampling and field experiments. In another ethnography, I examine how geographic communities can create a sense of inclusion allowing for connection across cultural differences. In a line of experimental work, I explore organizational interventions (e.g., mindfulness practice, identity affirmations) that improve marginalized workers’ well-being and performance. I am also interested in the philosophy of the social sciences and experiential immersion learning, having assisted two global BBA/MBA courses in Ghana and Rwanda. My work has been published or in the review process at the Academy of Management Journal, Organizational Behavior and Human Decision Process, Annual Review of Organizational Psychology and Organizational Behavior, and proceedings of the Association of Computing Machinery. My work has been supported from numerous organizations including the Center for Social Impact, the Ross School of Business, the Wharton School, and the Rackham School of Graduate Studies.
In my prior career, I spent over a decade in the U.S. Intelligence and diplomatic communities as a digital, political, and counter-terrorism analyst and completed several overseas assignments in the Middle East, Africa, and Europe. I received my SB from Harvard University (Electrical Engineering and Computer Science, French minor) and MS from George Washington University (Engineering Management, specialization – Crisis, Risk, and Emergency Management). I also studied Arabic intensively at the American University of Cairo and transformative leadership at the Maryland University of Integrative Health. I deeply engage in life. My community service activities focus on empowerment for young women, especially those from underprivileged backgrounds. My nonacademic interests include dance (fusion), competitive acrobatics (2nd in state, 2015), writing (historical non-fiction and memoir), non-dual awareness and meditation practices (based on Bhakti and Tantra traditions), and traveling (44 countries).