Algorithms, Future of Work/Gig Economy, Contemporary careers, Financial well-being, Lower-skilled work, Field research
The Rise of Algorithmic Work: Implications for Managerial Control and Career Pathways
Drawing on a twenty-six month ethnography of the ridehailing service industry, the largest sector of the on-demand economy, this dissertation examines how the shift from human to algorithmic managers effect the nature of control and the experience of work. In Chapter 1, I begin by defining and conceptualizing algorithmic work – a set of job-related activities that are structured by algorithms. In my context, I find that algorithms manage by structuring choice via nudges and drivers respond with a corresponding set of work tactics either acquiescing, deviating, or exiting work altogether. While these tactics appear at odds drivers employ tactics to build a continuous stream of work from a discontinuous set of rides enabling active navigation of the algorithmic work environment. In Chapter 2, I draw on three-year longitudinal interviews (n=93) to explore how drivers feel about being managed by algorithms (exploited, empowered, neutral) and how it affects work and social class trajectories. Collectively, this work lays the foundation for algorithmic work and extends theory on managerial control and worker autonomy.
Committee: Jerry Davis (Chair), Jane Dutton, Seth Carnahan (Strategy), Tawanna Dillahunt (Information Science), Beth Bechky (NYU, Stern)
- Hafenbrack, A.* Cameron, L.*, Spreitzer, G., Noval, L., Zhang, C. & Shaffakat, S.. “Helping Others by Being in the Present Moment: Mindfulness and Prosocial Behavior at Work” Organizational Behavior and Human Decision Processes
- *Shared First authorship
- Cameron, L., Garrett, L.E, Spreitzer, G.M. (2019) Contingent, Contract, and Alternative Work Arrangements. Oxford Bibliographies in Management.
- Kamaswaren, V., Cameron, L., Dillahunt, T. (2018) Support for Social and Cultural Capital Development in Real-time Ridesharing Services. Computer-Human Interactions. CHI 2018: ACM Conference on Human Factors in Computing Systems. [Acceptance Rate 25%]
- Spreitzer, G.M., Cameron, L., & Garrett, L.E. (2017). Alternative Work Arrangements: Two Images of the New World of Work. Annual Review of Organizational Psychology and Organizational Behavior, 4: 473-499.
Manuscripts Under Review and Working Papers
- Nurmohamed, S, McCluney, C., Cameron, L., Mayer, D. “Show me the money?: The Business vs. Ethical Case for Diversity in Corporations.” Under review at Journal of Applied Psychology
- Meuris, J. & Cameron, L. * “Making Sense of Troubled Waters: Unpacking Contextual Variance in the Changing World of Work.” Under Review at Academy of Management Annals
- *Shared First Authorship.
- Cameron, L. (Working Paper). “Choice without Freedom: Control, and Autonomy in the Algorithmic Workplace. Target: Administrative Science Quarterly
- Cameron, L. (Working Paper). “The Sound, Smells, and Tastes that Bind Us: Materiality in the Process of Organizational Identification in Diverse Communities” Target: Organization Science
Research in Progress
- Cameron, L. (Dissertation, Writing). Empowered or Exploited?: Career Biography and Work Expectations Shaping Work Pathways for Gig Workers
- Cameron, L. & Meuris, J.* (Data Collection). “Within-Person Income Precarity and Well-Being”.
- *Shared First Authorship.
- Zhang, C., Wu, B., Cameron, L., Lee, J. (Idea Generation/Data Collection) “Work and Time Pressure Demands in On-Demand Work: A Field Experiment.”
- I have short essays under review at literary magazines and am featured in two books, Young Women of Achievement: A Resource for Girls in Math, Science, and Technology (by Frances Karnes and Kristen Stephens) and Chatter: The Conversations We Have With Ourselves, Why They Matter, and How to Control Them (by Ethan Kross).